We offer a money-back guarantee for all purchases made on our website. If you are not satisfied with the product, we will replace the item or issue a refund for the purchased price (shipping excluded). You are only eligible for a full reimbursement within 14 calendar days of your purchase. If your mug was damaged during shipping, please contact us within 24-48 hours for a replacement. If you have any additional questions or would like to request a refund, feel free to contact us.