Frequently Asked Questions

Ceramic Mugs

All of our mugs are made of high-quality ceramics that are resistant to chipping, cracking, and breakage. This ensures its longevity and prevents accidental damage.

Yes, all of our mugs are dishwasher safe. They are designed to be washed thousands of times without fading.

Yes, all of our ceramic mugs are microwave safe.

Stainless Steel Water Tumbler

Our Stainless Steel Tumbler is Vacuum Sealed to keep your drink cold for several hours.

Our Stainless Steel Tumbler is Vacuum Sealed to keep your drink hot for several hours.

All of our water tumblers come with two (2) straws, a metal one and a plastic one.


Yes, all orders received by 3pm EST will be shipped the same day the order was placed*.

*orders placed on Saturday and Sunday will be shipped on Monday. Orders placed on Federal Holidays will be shipped the next business day.

We ship via UPS and USPS

If your mug was damaged during shipping, please contact us within 24-48 hours for a replacement.

Gift Wrapping

Yes - if you order multiple items (and add the Gift Wrap option), all of the items in your order will be individually gift wrapped.

No - you only have to order one gift wrap option to have all of the items in your order gift wrapped.


Yes, we offer a money-back guarantee for all purchases made here on AeroMugs. If for any reason you are not satisfied with your AeroMug, we will replace the item or issue a full refund of the purchased price (shipping excluded). 


All of our products are printed in Naples, Florida USA using the high temperature dye sublimation process.